Return and Exchange Policy

Ways to Return

Please visit Cliff Keen Returns & Exchanges Portal to use our interactive returns and exchange portal. You'll be able to generate a return form and a self-addressed shipping label to send the product back to us.


Return Policy

You can return your item(s) purchased from Cliff Keen up to 30 days after the purchase date. If 30 days have gone by since your purchase, we may not be able to offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging with hangtags affixed if possible.

There are certain situations where only partial refunds may be granted:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Bulk orders or multiple orders being returned by the same individual may require a restocking fee.
  • We are unable to accept returns or exchanges on items marked Final Sale. 
  • Customized products and custom printed products are non-refundable.

 

Exchanges

Please process any and all exchanges through the Cliff Keen Returns & Exchanges Portal. You can easily exchange your original purchase with any item in the store. Once you've made your choice, the portal will provide a label to send the product back to us for exchange on regularly priced products. Exchanges are based upon product availability and portal will allow you to exchange your items across different prices.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed for the purchase price of the product, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days. Original and return shipping costs are non-refundable.

 

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account and contact your credit card company or bank. It may take some time before your refund is officially posted to your account. If you’ve done all of this and you still have not received your refund yet, please contact us. You can view all the updates on processing of return item & refunds on the Cliff Keen Returns & Exchanges Portal.


Gifts

If the item was marked as a gift when purchased and shipped directly to you, you can exchange it for a different option by visiting Cliff Keen Returns & Exchanges Portal and choosing "Gift Return". If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. Please contact us if you face this issue.


Return Shipping

To return your product, please visit Cliff Keen Returns & Exchanges Portal to receive your return form and prepaid shipping label. Once you have a return authorization number you should mail your product to: Cliff Keen 4480 Varsity Dr. Suite B, Ann Arbor, MI 48108 along with your return form.

Depending on where you live, the time it may take for your exchanged product to reach you will vary. You will receive an email once your return product has shipped to you along with tracking information.

Certain restrictions apply including but not limited to sale or bundle items, custom printed products, final sale, and customized products including embroidery or screen printing. See additional details above.